Chick-fil-A Certified Trainer Knowledge Practice Test

Which is a good example of when a Team Member should say "I don't know"?

1. Only for ingredient-related questions

2. When unsure about cooking times

3. When asked about a product recall

4. All of the above

The correct answer is: All of the above

Saying "I don't know" is appropriate in situations where providing incorrect or insufficient information could lead to confusion or customer dissatisfaction. In the case of ingredient-related questions, if a Team Member is unsure about the ingredients or how they may affect a customer's dietary restrictions or allergies, acknowledging one's uncertainty is a responsible approach. This principle also applies to cooking times; if a Team Member is not certain about how long a specific item should be cooked, guessing could result in improperly prepared food, which could affect both quality and safety. Moreover, when it comes to product recalls, it’s critical to provide accurate information because miscommunication could harm customers or lead to regulatory issues. In these scenarios, choosing to admit uncertainty ensures that customers receive the most reliable and accurate information, which aligns with the standards of service and safety that Chick-fil-A upholds. Thus, saying "I don't know" is a suitable and responsible response in all these situations.